HotelBeds Introduces Chatbot Olivia to Facilitate Online Booking

eTurboNews:

Hotelbeds, a TravelTech company, has introduced new products and tools. These are aimed at assisting clients in managing the growing demand for travel during the summer holiday season. Among these offerings are a new chatbot and hotel marketing suite aimed at streamlining the booking and enquiry process for travel agents and partners.

Bertrand Sava, Managing Director of Retail and Bedsonline at Hotelbeds, highlights the company’s customer-centric approach and commitment to providing effective assistance. Hotelbeds has recently launched web-based products, including the chatbot Olivia. These tools are specifically designed to enhance the efficiency of travel agents and partners in serving their clients. With Olivia, Hotelbeds can now offer around-the-clock support to its clients.

Hotelbeds aims to enhance customer service. It also aims to enable its clients to better navigate the increasing demand for travel during the summer holiday season. This is done by leveraging technology such as chatbots and web-based tools.

The new virtual assistant Olivia comes with various functionalities to enhance customer experience. Olivia can guide customers through the Bedsonline booking engine, assisting them with making and managing bookings, providing insights on tools like The Compass, and sending quotes. The chatbot also helps agents register with Bedsonline and stay updated on the latest offers. In addition, Olivia supports agents with technical questions and provides guidance for emergencies at destinations. Currently available to Bedsonline customers, Olivia will soon be made accessible to all Hotelbeds customers in the upcoming months.

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